Reduced capacity at SAPS 10111 call centres raises concerns

Nearly 45 percent of the South African Police Service's 10111 emergency call centres are operating with reduced line capacity.

This was revealed in a Parliamentary reply, in which the SAPS acknowledged that 8 out of 18 centres countrywide have at least one allocated emergency line out of service.

To make matters worse, consistent system interruptions make it difficult for South Africans to request SAPS assistance during an emergency.

In light of high instances of gender-based violence in the country, what does this mean in the moment a woman is trying to report an attack?

SABC News Parliamentary reporter Abra Barbier filed this report from Cape Town.

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