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Help Center - Vidnexa
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How can we help you today?

Search Vidnexa's Help Center for answers on uploading, monetization, live streaming, community guidelines, and everything in between.

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Every guide is grouped so you can find the answer fast.

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Getting started

Create an account, upload your first video, and set up your channel.

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Uploading & videos

Upload, edit, and manage your videos on Vidnexa.

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Your channel

Customize your channel, playlists, and community posts.

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Clips & Vidlets

Create shareable clips and short-form Vidlets.

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Live streaming

Go live with OBS, camera, or mobile.

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payments

Monetization

Earn revenue from videos, memberships, and Supers.

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Community & policies

Community guidelines, safety, and moderation.

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Account & security

Password, 2FA, privacy, and account recovery.

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Frequently asked questions

The fastest answers to the questions creators ask us the most.

How do I create a Vidnexa account?

Registration is open to everyone. Tap Register, pick a username, enter your email and a password, and submit the form. We try to email you a 6-digit verification code — if the email does not arrive, the code is shown on screen instead. Enter it and you are signed in right away.

I forgot my password — how do I get back in?

Use the password reset option on the sign-in page and a reset link will be sent to your account email. If you no longer have access to that email address, write to [email protected] and we will help you recover the account.

How do I delete my account?

Open your account menu and choose Terminate Account (or go to /user/terminate-account.php). You will be asked for your password to confirm. Deleting your account is permanent, so make sure you have saved anything you want to keep first.

How do I upload a video?

Sign in, tap Create and choose Video (or open the Upload page). Pick the file from your device, add a title and description, choose who can see it, and press Publish.

Who can see the videos I upload?

You choose for every video: Public means everyone can find and watch it, Unlisted means only people with the link can watch, and Private means only you. You can change a video's visibility later from your Studio.

What are Vidlets?

Vidlets are short vertical videos — Vidnexa's short-form feed. You create them in the Vidlets Studio by recording with your camera or uploading a clip, and they play in the Vidlets feed on the homepage and in the app.

How do I record a Vidlet?

Open Vidlets and tap the create button to launch the Studio. Record one or more clips, use the timer and filters if you like, add a caption, and publish. Vidnexa converts recordings automatically so they play correctly on every device, including iPhones.

How do I go live?

Open the Go Live page while signed in. You can broadcast straight from your browser camera and microphone, or use streaming software with the server URL and stream key shown on that page.

Is my live stream saved afterwards?

No. Live streams on Vidnexa are ephemeral — when the stream ends, no replay is kept. If you want a permanent copy, record it on your side while you stream.

What are Spaces?

Spaces are live audio rooms. Open Spaces to join a room and listen in, raise your hand to speak, or start your own Space and invite people. Hosts control who is on stage.

What are channel memberships?

Memberships let viewers support a channel with a monthly subscription. Creators can offer up to three tiers with their own prices. Members get a loyalty badge in the channel's comments and access to members-only community posts. You join from the membership section on the channel's page.

How much does Vidnexa take from memberships and tips?

Vidnexa keeps a 15% platform commission on memberships and tips. The other 85% goes to the creator.

How do I start earning money on Vidnexa?

Open Studio → Monetization and submit an application. Applications are reviewed by the Vidnexa team and you are notified of the decision. If an application is declined, you can appeal from the same area and the appeal is reviewed as well.

How do payouts work?

Once you are approved for monetization, your earnings build up a balance. When your balance reaches the minimum shown on the payout request page (currently $50), you can request a payout from that page.

How do I make my profile and videos private?

Open Privacy Settings and turn off “Make my profile visible”. Your profile, videos and Vidlets are then hidden from channel pages, feeds and search across the whole site. A video someone opens from a direct link they already have can still be played.

How do I report a video or block someone?

On the watch page, open the menu on the video and choose Report — reports go to our moderation team for review. To block a user, open your Messages and use the block option there; blocked users cannot send you messages.

How do I get notifications on my iPhone?

Open Vidnexa in Safari, tap Share → Add to Home Screen, then open Vidnexa from the new icon and sign in. Make sure push alerts are switched on in your notification settings — notifications then arrive like any other app's.

Is there a Vidnexa mobile app?

Yes. The Vidnexa app for Android is on its way back to Google Play, and there is a TV app you can link to your account (see the TV linking question below).

How do I link the TV app?

Open the Vidnexa app on your TV and note the code it shows. On your phone or computer, sign in and open Link TV (/link-tv), enter the code, and confirm — your TV is linked to your account.

Which languages is Vidnexa available in?

Vidnexa is available in 17 languages. Use the language menu in the header to switch — your choice is remembered for your next visit.

How do I contact Vidnexa support?

Email [email protected] or use the Contact page — we read everything. Vidnexa is operated by VidNexa LLC.

Still need help?

Our support team is here 24/7. Open a ticket and we'll get back to you — usually within an hour.